Warranty Information

Warranty Period & Coverage

DesignBite is committed to designing and producing high-quality furniture. For furniture purchased through our official website, we offer a one-year warranty on the main structure, starting from the date of purchase (based on the delivery date as indicated on the shipment receipt).

Consumers must retain the shipment receipt and invoice in order to qualify for warranty service. Warranty service is only available within Taiwan.

Warranty Service

If a product experiences issues within the warranty period, please contact our customer service and provide the relevant information. If the product meets the conditions for normal use and falls within the manufacturer's warranty coverage, we will assist with warranty service and provide repairs or replacements according to the manufacturer's policy.

The warranty only covers the structure of large furniture and does not include items such as sofa covers, fillings, cushions, or aesthetic parts.

The company reserves the right to modify the warranty terms. Any changes will be based on official announcements made on our website.

Situations Not Covered by Warranty

1. Damage or malfunction caused by improper use or storage.
2. Damage or malfunction resulting from improper handling, moving, or dropping.
3. Damage or malfunction caused by natural disasters or earthquakes.
4. Damage from wear, scratches, or impacts during daily use.
5. Damage caused by cleaning methods not recommended by the manufacturer.
6. Discoloration, staining, mold, scratches, or damage due to improper storage after use.
7. Replacement of consumable parts and accessories (such as cork pads, screws, etc.).
8. Damage caused by repairs, adjustments, or modifications made by anyone other than DesignBite.
9. Damage caused by using the product in inappropriate environmental conditions.
10. Wood grain or stone pattern variations in furniture made from natural wood or natural stone, as these are natural occurrences and not covered by warranty.
11. Products that have exceeded the warranty period.

Please refer to the product care guide on the DesignBite official website to understand the proper maintenance methods for each product.

The above warranty service is only applicable to products purchased through the official website. If you made a purchase through other channels, please contact the respective store for warranty assistance.